For health, safety, and hygiene reasons, post-operative garments and medical products cannot be returned or exchanged once supplied or opened, unless the item is confirmed to be faulty.
This includes, but is not limited to:
Patients are advised to carefully confirm size, fit, and product selection prior to purchase. Our clinical team will provide guidance to ensure the most appropriate garment is selected for your procedure and recovery.
Where an item is confirmed to be incorrectly supplied, the clinic will arrange a replacement where appropriate.
Appointments require reserved clinical time.
If a patient fails to attend a scheduled appointment without notice, a £25 non-refundable DNA fee will apply.
This policy ensures fairness to other patients awaiting appointments and protects reserved clinical time.
If surgery is cancelled within 24 hours of the scheduled procedure, a £500 non-refundable cancellation fee will be charged.
This fee reflects costs associated with:
Patients are encouraged to notify the clinic as early as possible if they need to reschedule their procedure.
Following surgery, patients will receive a structured aftercare programme designed to support a safe recovery and optimal surgical outcomes.
Patients receive a structured aftercare package for up to 12 months following surgery, including access to clinical advice and post-operative reviews where appropriate.
Patients will also be provided with 24-hour emergency contact numbers for the clinical nursing team in the event of urgent concerns.
Immediately necessary post-operative medications may be provided, including:
Some medications that fall outside standard hospital formularies may require private prescriptions issued by the treating doctor.
Post-operative care is delivered by:
This ensures patients receive expert guidance throughout the recovery process.
Attendance at scheduled follow-up appointments is an essential part of post-operative care.
These appointments allow clinicians to monitor healing, provide wound care, and ensure recovery is progressing safely.
Failure to attend scheduled follow-up appointments may affect eligibility for extended aftercare support or warranties where applicable.
Patients are advised to take precautions following surgery to reduce the risk of infection and complications.
This may include:
Individual guidance will vary depending on the procedure performed.
Certain procedures require specialist post-operative compression garments.
These garments help:
Patients must wear the recommended garments for the specified duration advised by their specialist.
Patients will have access to our secretary/nursing team who will assist with:
The clinic reserves the right to update these Terms & Conditions and clinical policies at any time. The most current version will always be available on this website.
