FAQs

Many seek refinement, others quiet reinvention — but nearly all desire results that feel effortless. Whether in their 20s or 60s, they’re looking for something elegant, fresh, and true to who they are.

Beauty is not perfection, but harmony, character and quiet confidence. Our philosophy is inspired by Dr Jing’s appreciation of the Japanese concept of wabi-sabi — a celebration of simplicity, individuality and an elegance that feels effortless and enduring. Every approach centres on enhancing natural beauty through subtle, balanced refinements that evolve gracefully over time.

Yes — plastic surgeons are trained in both functional and reconstructive hand surgery. Dr Jing has extensive experience in soft tissue, nerve and bony hand surgery and holds both the British and European Diplomas in Hand Surgery — a dual qualification that is uncommon and reflects advanced, specialised training in this field.

Reconstructive surgery focuses on restoring form and function after injury, illness, or congenital conditions. Cosmetic surgery enhances appearance, proportion, or confidence in areas patients choose to improve.

Surgery is a deeply personal decision. It may be right if you have taken time to reflect on your goals, understand both the benefits and limitations, and feel ready for a meaningful change. Our role is to listen, guide and offer honest, thoughtful advice, ensuring each decision feels informed, balanced and entirely individual.

Take time to understand what truly motivates your decision — whether it’s comfort, confidence, or restoration. Surgery should never be rushed or influenced by others.

It’s completely normal to pause, reflect, or even decide not to proceed if it doesn’t feel right for you. Planning your surgery at a time when you can rest and fully commit to aftercare is essential for achieving the best possible result.

Come with an open mind and any questions you’d like to ask. It can be helpful to bring photographs or notes that show what you hope to achieve, as well as any relevant medical information for assessing your suitability for anaesthetic and surgery. Our discussion will focus on you — your anatomy, lifestyle, and expectations. Together, we’ll explore the most suitable options and realistic outcomes for your goals.

Your consultation will be calm, unhurried, and completely confidential. We’ll review your medical history, examine the area of concern, and discuss potential approaches — both surgical and non-surgical. Often, a second consultation is recommended to give you time to reflect on the information shared and to ask any further questions. You’ll receive clear, balanced guidance about what can realistically be achieved, along with any associated risks or limitations. Our aim is to ensure you feel informed, comfortable, and fully in control of your decision.

For cosmetic procedures, we recommend two consultations. The first allows time to explore goals and discuss options in detail, while the second offers space for reflection and ensures the decision feels right before proceeding. For reconstructive cases, the process may vary depending on urgency or the need for additional investigations, such as imaging or nerve studies.

Information, time, and transparency are essential. You’ll receive written details of your procedure — including benefits, risks, and recovery — as well as a full cost breakdown. The final decision is always yours, supported by expert, honest guidance.

Before surgery, we hold a detailed consultation to understand goals, lifestyle and medical background, followed by clear guidance on preparation, recovery and what to expect at each stage. After surgery, we and our specialist nursing team remain closely involved — from wound care to scar management — until healing is complete and confidence in the result is fully restored.

All procedures are carried out in trusted private hospitals and clinics in Central and South West London, where comfort, confidentiality, and high-quality care come together to ensure a seamless experience.

Safety and wellbeing are central to everything we do. All procedures are carried out in established, CQC-accredited hospitals, working alongside consultant anaesthetists and experienced surgical teams. We collaborate only with hand-picked, fully credentialed experts — professionals Dr Jing has worked with extensively in recognised private hospitals and/or within the NHS — selected for their clinical excellence, professionalism and shared values.

Beyond physical safety, we place equal importance on emotional wellbeing. From consultation through to recovery, care is designed to feel calm, supportive and empowering. Clear communication, thoughtful planning and continuity of care ensure that each patient feels informed, reassured and confidently supported at every stage of their journey.

Most procedures are completed in a single operation, though some complex or reconstructive cases may benefit from a staged approach to achieve the best results. This will be clearly discussed during consultation so you know what to expect.

All surgical procedures carry some risk, but when performed by a fully trained consultant surgeon in a CQC-accredited hospital, with appropriate patient selection and aftercare, plastic surgery is considered very safe. Our approach prioritises careful assessment, evidence-based techniques and operating only when surgery is appropriate and in the patient’s best interests.

All surgical procedures carry some risk, but when performed by a fully trained consultant surgeon in a CQC-accredited hospital, with appropriate patient selection and aftercare, plastic surgery is considered very safe. Our approach prioritises careful assessment, evidence-based techniques and operating only when surgery is appropriate and in the patient’s best interests.

Risk is reduced through meticulous planning, thorough medical screening and refined surgical technique. We take time to assess medical history, lifestyle factors and suitability for surgery, and we provide clear guidance on preparation and recovery. Close follow-up and continuity of care further reduce the risk of complications.

Although uncommon, complications are managed promptly and responsibly. We operate only in hospitals with full medical support, ensuring immediate access to specialist care and clear emergency contact pathways if needed. Comprehensive post-operative instructions and direct access to advice allow concerns to be addressed early, often preventing minor issues from becoming more significant.

Our team remains accessible throughout recovery, and patients are welcome to contact the service at any time — including out of hours — via our official contact channels and social media platforms, for reassurance, guidance or support.

Your care is led by Dr Jing and supported by a hand-picked team of fully credentialed experts, including consultant anaesthetists, specialist nurses and therapists. All collaborators are carefully selected, trialled and trusted for their expertise, professionalism and shared commitment to patient safety and quality.

Yes. Anaesthesia is provided by experienced consultant anaesthetists who are present throughout your procedure. The type of anaesthesia — local, sedation, regional or general — is carefully selected based on the procedure, your medical history and comfort, ensuring the safest possible experience.

General and regional anaesthesia require a period of fasting and are administered and monitored by the anaesthetist. Local anaesthesia is short-acting and is administered by the surgeon for suitable procedures.

You’ll be welcomed by the clinical team and reviewed by both your anaesthetist and me before surgery. Together, we’ll ensure you feel fully prepared and at ease before proceeding.

After your procedure, you’ll be monitored by our nursing team, who will check your vital signs and provide additional pain relief as needed. Once you are safe to go home — often immediately after a small local anaesthetic procedure, or within one to a few hours following a general anaesthetic — you will be discharged.

Please arrange for a responsible adult to collect you, and avoid travelling more than one hour from the hospital on the day of surgery. If needed, it is perfectly safe to book a nearby hotel for your recovery, and we can help arrange both transport and accommodation for you.

Most patients describe the day as calm, well-organised, and reassuring, with every detail managed carefully for your safety and comfort.

Safety includes emotional readiness as well as physical health. We encourage time for reflection, open discussion and honest questions. For cosmetic procedures, a cooling-off period is respected, and surgery is never rushed. The goal is for every patient to feel informed, supported and confident in their decision.

Yes. All procedures are carried out in Care Quality Commission (CQC)-regulated hospitals and clinics in London, which are independently inspected regularly and held to rigorous safety and governance standards. These facilities are equipped to manage both routine care and unexpected medical needs.

Recovery is gradual, and you’ll be supported throughout. My specialist nursing team will manage your dressings and wound care, ensuring smooth healing.

Follow-up appointments are arranged at key milestones to monitor your progress, guide scar care, and answer any questions. You’ll always have access to my team for reassurance and advice.

Follow-up continues until your recovery is complete and you’re happy with your result. Typically, cosmetic patients are reviewed at 1 week, 6 weeks, and 3–6 months, with additional appointments if needed. For reconstructive cases, follow-up is tailored to ensure comfort, function, and long-term confidence are fully restored.

You’ll be cared for by experienced nurses trained in wound care and scar management. It’s always recommended to have a support person at home, and where possible, to accompany you to consultations and follow-up appointments.

For a seamless recovery, additional services — including home nursing, lymphatic drainage, nutritional support, and specialist scar therapy — can be arranged to suit your individual needs.

Following pre- and post-operative guidance closely is essential. This may include stopping smoking or vaping, pausing certain supplements or medications where advised, optimising nutrition, attending follow-up appointments and raising any concerns early. Recovery is a partnership, and we support our patients at every stage.

All information relevant to your treatment will be provided after your consultation. If you have additional questions or concerns, we encourage you to list them and bring them with you to your appointment. Treatment should only proceed once you feel fully informed and confident, with all questions addressed to your satisfaction.

Every patient is different. Recovery times vary depending on your procedure, your usual activity levels, and how your body heals. You’ll receive personalised guidance outlining when it’s safe to return to work, exercise, and daily routines — ensuring your recovery is gradual, steady, and well supported.

This depends on the type of procedure and the nature of your work. Many patients return to desk-based roles within days to weeks, while more physical work may require additional time. We will advise you on a safe and realistic return-to-work plan based on your treatment and lifestyle.

Discomfort is usually mild to moderate and well managed with prescribed pain relief. Most patients describe recovery as manageable rather than painful. We provide clear guidance on pain control and what to expect at each stage of healing.

Swelling and bruising are normal parts of healing and settle gradually over weeks. Subtle refinement continues over several months, depending on the procedure. Follow-up appointments allow progress to be monitored and supported.

Optimising recovery begins with closely following pre- and post-treatment guidance. This includes adequate rest, careful scar care, gradual return to activity and attending all scheduled follow-up appointments. Alcohol and nicotine use should be avoided during the recovery phase, as it can interfere with healing and increase swelling or bruising. Supplements may usually be recommenced after 14 days, unless advised otherwise. Recovery is a partnership, and we support patients throughout every stage of the healing process.

Nutrition plays an important role in healing and recovery. We recommend a healthy Mediterranean-style diet for the two weeks before treatment, followed by a protein-rich diet for at least two weeks afterwards to support tissue repair and recovery. We work closely with trusted nutritionists and healthy food partners and can offer bespoke, personalised recovery plans where appropriate. Please enquire about nutritional support during your consultation so guidance can be tailored to your needs.

Light movement is often encouraged early to support circulation, but strenuous exercise and heavy lifting are usually restricted for a period of time. Specific guidance is tailored to your procedure and discussed during consultation and follow-up appointments.

Some procedures and anaesthesia types require a short period off driving or caring for others. We will advise you clearly in advance so you can plan safely and comfortably.

Detailed recovery and downtime guidance is provided within each individual treatment section on the website. Additional personalised advice is always given during consultation and reinforced throughout your care.

Surgery is as much an emotional journey as it is a physical one. I encourage rest, mindfulness, and gentle self-care throughout recovery. It’s always helpful to have a trusted support person who can accompany you to consultations or follow-up appointments — you don’t have to go through this alone.

Where beneficial, counselling or wellbeing sessions can also be arranged to support your confidence and emotional balance. Recovery is not only a physical process, but a deeply personal and mental one too.

Yes, certain procedures can safely be combined — for example, body contouring with breast rejuvenation or skin refinement. Each combination is assessed carefully to ensure safety, balanced results, and an optimal recovery.

For reconstructive or skin procedures, your treatment plan will be fully individualised. Additional investigations — such as ultrasound, MRI, or nerve studies — may be arranged in advance to ensure the best approach. If a lesion is removed, it will be sent for histological analysis to confirm the diagnosis and guide any further care. Results are available at varying times depending on the case: imaging or nerve studies typically take 2–6 weeks, while histology results can be provided within a few days if urgent.

Yes. Our experts are fee-assured with all major UK health insurers, which means there are no unexpected shortfalls in consultation or surgical fees.

Our team can liaise directly with your insurer to confirm cover and arrange authorisation in advance of treatment, ensuring the process is clear and straightforward.

For self-funding patients, the initial consultation fee is typically £250, with follow-up consultations prior to surgery charged at £125. If you proceed with surgery, all routine post-operative follow-up appointments are included as part of your care.

Our costs are transparent, and as every treatment plan is bespoke, a personalised quotation will be provided after your consultation once the recommended approach has been confirmed. Please download our guidance on fee brochure here

All surgical fees are quoted as a comprehensive package, covering:

• Hospital or clinic fees
• Anaesthetist’s fee
• Surgeon’s fee

This includes all standard follow-up care and management of early post-operative complications. Breast implants and any histology (if required) are billed separately at cost. Transparency is central to my practice — you’ll always know what to expect before treatment begins.

Please download our guidance on fee brochure here

Yes. Dr Jing is deeply committed to compassionate, inclusive care and holds great respect for individuals who serve their communities and countries. To honour their hard work and dedication, we offer a fee reduction for service personnel undergoing treatment with us. Please provide evidence of your job role during your consultation so we can confirm eligibility and apply the appropriate support.

Yes — we offer a range of treatment packages designed to give you excellent value, consistent results, and a seamless treatment journey. Purchasing a package of three sessions provides 10% off, making it a thoughtful gift for someone special or a convenient way to plan your own treatment course.

Our packages include:

Botox Packages

• Botox – 3 sessions (3 areas)
• Botox – 3 sessions (2 areas)
• Botox – 3 sessions (1 area)

These packages are ideal for maintaining smooth, natural-looking results throughout the year. Regular treatments ensure longer-lasting outcomes and a softer, refreshed appearance.

Skin Booster Package

• Skin Booster – 3 sessions

A perfect option for improving hydration, glow, and overall skin quality. Often recommended as a course for best results.

Scar Management Package

• Steroid injections for scars – 3 sessions

Targeted therapy for raised or thickened scars, helping to flatten, soften, and improve comfort over time.

Hyperhidrosis Treatment Package

• Hyperhidrosis Botox – 3 sessions

For those seeking long-term control of excessive sweating, this package offers predictable relief and excellent cost-efficiency.

Why choose a package?

• • 10% saving when treatments are purchased together

• Longer-lasting results with planned, consistent care
• Ideal as a gift — a thoughtful way to support someone’s confidence and wellbeing
• Flexible scheduling to suit your needs

Recovery time varies depending on the procedure and the individual. Some treatments involve minimal downtime, while others require a longer healing period. Procedure-specific recovery timelines are outlined under each treatment section, with personalised guidance discussed in detail during consultation.

Initial improvements are often visible early, while final results develop gradually as swelling subsides and tissues settle — typically over 3–6 months. Our aim is always to achieve results that feel natural, confident and entirely individual.

Absolutely. You’ll be supported by a dedicated member of my team, who is available to answer any questions or concerns during your recovery. You’ll never be expected to manage on your own.

If something doesn’t feel right, you’ll be reviewed promptly — your comfort and peace of mind are always my priority.

Yes. For your safety, patients travelling internationally are generally advised to arrive at least two weeks before any procedure requiring general anaesthesia. Procedures performed under local anaesthetic do not require this waiting period. Arriving earlier allows time for pre-operative assessments, recovery from long-haul travel, and optimisation of your health before surgery.

Following procedures under general anaesthesia, we recommend avoiding long-haul flights for a minimum of four weeks. This reduces the risk of complications such as deep vein thrombosis (DVT) and allows you to complete your early recovery and post-operative checks with us.
Short-haul flights may be possible sooner, depending on the nature of your surgery.

Yes. We regularly assist international patients by booking local hotels that are comfortable, convenient, and close to the clinic or hospital where your procedure will take place.

Yes. We can help arrange airport transfers, transport to consultations, surgical appointments, and post-operative reviews. A seamless and stress-free experience is part of our international patient care.

Yes. We offer virtual consultations to discuss your goals, review your medical history, and assess your suitability for surgery. This helps ensure that your journey to the UK is purposeful and well-planned.

We recommend that international patients secure comprehensive travel and medical insurance that covers elective surgery and unexpected changes to travel plans.

Depending on your procedure, you may require a responsible adult with you for the first 24 hours. For those travelling alone, we can help arrange professional post-operative support, including nursing care where appropriate.

We continue to support you after you leave the UK with virtual follow-up appointments, photo reviews, and direct communication with our team. If needed, we can also liaise with your local healthcare providers.

Yes — Dr Jing is recognised by all major UK health insurance providers. If your condition is covered, we can work with your insurer to arrange treatment seamlessly.

Procedures deemed medically necessary — such as hand surgery, trauma care, or certain reconstructive treatments — are often covered by insurance, while cosmetic procedures are typically self-funded. After your consultation, we will guide you through the process and, if appropriate, provide documentation to support approval from your insurer.

Yes. We welcome international patients for both aesthetic and reconstructive treatments. Our team regularly supports people travelling from abroad, ensuring that consultations, surgery and follow-up care are coordinated smoothly and safely.
Dr Shan Shan Jing also speaks Mandarin and Sichuan dialect, and international patients can visit the Chinese version of our website for further information.

Dr Jing is particularly drawn to facial surgery, breast surgery and labiaplasty — delicate and technically demanding procedures that restore balance, confidence and comfort, especially for women.
As a female surgeon, she understands the emotional and physical nuances of the feminine form, and she takes pride in achieving results that feel natural yet beautifully refined.

Many women choose our practice because they value a surgeon who understands the emotional and physical nuances of the female body. Patients often feel more comfortable discussing intimate concerns, breast surgery, body contouring and labiaplasty with a female surgeon who truly appreciates these experiences.

Dr Jing’s approach is grounded in sensitivity, precision and respect. Many women seek natural results that enhance their confidence, and her role is to listen, guide and use her expertise to help them refine or reclaim the version of themselves they wish to see.

While most of our patients are women, Dr Jing also welcomes male patients and offers the same thoughtful, precise and personalised care to anyone seeking aesthetic or reconstructive treatment. These are transformative moments — where skill meets compassion and confidence is restored.

Dr Jing’s approach is shaped by artistry, a lifelong fascination with anatomy and a commitment to genuine human connection. She sees surgery as both a science and an art — each procedure an opportunity to restore form, function and self-assurance. She is continually inspired by the moments where subtle, precise change leads to profound personal transformation.

Hand surgery is one of Dr Jing’s greatest passions. To her, the hand is a remarkable piece of biomechanics — a delicate interplay of structure, movement and purpose. Her interest grew from an appreciation of both its technical complexity and its emotional significance.

Inspired in part by sculptor Lorenzo Quinn, whose work often centres on the symbolic power of hands — to love, to create, to comfort, to protect and at times to harm — she sees this duality reflected in her practice.

Restoring a hand is not only restoring movement; it is restoring identity, independence and human connection.

Glow is built on precision, compassion and a carefully designed approach to care. Every patient is met with honesty, expert guidance and treatments shaped around their goals and long-term wellbeing.

Our practice combines advanced surgical techniques with a genuine commitment to helping people feel confidently themselves.

Dr Jing works closely with a highly skilled team and collaborates with trusted specialists across London — including anaesthetists, physiotherapists, hand therapists and dermatology partners — to deliver safe, seamless and truly bespoke care for every patient.

This integrated, patient-centred ethos ensures people feel safe, informed and supported at every step.

As a British-trained female plastic surgeon in London, with internationally recognised training and exceptional credentials, Dr Jing delivers thoughtful, precise and patient-centred care. She has a deep understanding of the female body and the personal reasons women seek aesthetic or reconstructive change.

Many of the nurses, therapists and clinicians she works with choose her as their own surgeon — a reflection of the trust she inspires among fellow professionals.

Having been a patient herself, Dr Jing understands the emotional and physical challenges of recovery and supports every person with empathy and clarity. She works closely with an outstanding multidisciplinary team and leading specialists across London to provide safe, tailored and high-quality care.

Having personally been a patient, Dr Jing understands the fears, uncertainties and emotional weight that surgery can carry. This experience shapes her commitment to honest communication, steady guidance and postoperative support that feels genuinely personal and reassuring.